Our support team is available 24/7 to help you with any questions or issues.
Support Channels
How to Reach Us
Live Chat
In-app live chat — fastest response
Email Support
support@bdg.khelv.cfd
Telegram
Official BDG Telegram channel
Frequently Asked Support Topics
My withdrawal is pending — what to do?
BDG processes most withdrawals within 5 minutes. If your withdrawal is pending for more than 2 hours, contact live chat support with your transaction ID.
I didn't receive my bonus — help!
First check your wallet — sometimes bonus takes 1-2 minutes to appear. If not received within 10 minutes of qualifying action, contact support with your user ID and issue details.
How to report a game issue?
Go to the BDG app → Settings → Help & Support → Report Issue. Take a screenshot of the issue and attach it with your report for faster resolution.
Support Hours
Live Chat: 24 hours / 7 days
Email: Reply within 2-4 hours
Telegram: Reply within 1 hour
Fastest Help: Always use the in-app Live Chat for urgent issues like withdrawal problems. Keep your User ID ready.